• CISCO VOIP Specialist

    Job Locations US-AZ-Scottsdale
    Information Technology
  • Overview

    Our client, a market leader and technology innovator, is seeking talented professionals to deliver cutting edge solutions to their customers. Well-respected, with a global presence, our client consistently offers a powerful and robust portfolio of products, services and solutions that help customers successfully execute their missions in today’s dynamic environment. With unsurpassed engineering, using an open systems approach, our client solves the nation’s most complex challenges while foreseeing future needs.


    CISCO VOIP Specialist

    (US Citizenship Required*)

    Scottsdale, AZ



    • Participate in providing full system lifecycle planning, development, support and maintenance of CISCO VOIP and other telecommunications systems. 
    • Daily Monitoring and Maintenance
      • Perform maintenance, application configuration and performance tuning, account management, software upgrades, and monitoring
      • Assess and maintain SLA, System Availability, Capacity Management, and Performance KPIs
    • Improve Service Performance, Capabilities, Interoperability, and Services
      • Perform application / service health checks
      • Analyze and triage defects/issues
      • Plan and manage releases and migrations in different environments
      • Monitor system alerts, system utilization thresholds, and capacity utilization on servers, etc
    • Provide Support to Organization Functions and User Population
      • Support the CISCO VOIP and Telepresence solutions
      • Providing advice, support, training, and assistance in the proper, efficient and effective use of the application
      • Understand a broad range of customer’s requirements, expectations, and operational imperatives for their mission success, as well as translate those business drivers and needs into requirements and actions for continuous enrichment of the user’s experience
    • Ensure Compliance, Manage Risk, and Support Audits
      • Monitor and enforce compliance of application configuration and operational practices to both regulatory requirements like Sarbanes-Oxley (SOX) and corporate policies like Information Security Policies


    • Required – successfully pass a credit check.
    • Comprehensive understanding of CISCO VOIP solutions.
    • Desired certifications include: CISCO Network Professional certifications


    • Expertise with CISCO VOIP infrastructure in a corporate environment, including maintaining and setting voice configurations, policies, and routing over a complex WAN infrastructure (SIP, Media Gateways, H.323, PBX, QoS)
    • Experience using monitoring and reporting tools to optimize and troubleshoot real-time VOIP systems
    • Strong understanding of network concepts including TCP/IP subnetting, Trunking, routing, SMTP, DNS, DHCP, load balancers, etc.
    • Experience integrating different telecommunication systems with Cisco VOIP including Skype for Business and various PBX solutions
    • Knowledge of operating enterprise systems within virtual environments (VMWare and or Hyper-V) is a plus
    • Experience in design and administration of Microsoft Windows Server environment, including but not limited to; Activity Directory Domains, Group Policy Objects, Web Services, DFS shares, Operating Systems, patches and hotfixes
    • Experience working with Unity Messaging

    *US Citizenship is required by law, regulation, executive order, or government contract.


    Education and Experience:

    • Bachelor's degree in Information Technology, Systems Administration, and/or related field or equivalent experience, plus 5 years of related experience or Master's degree plus 3 years of related experience.


    Conditions of Employment:

    Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.


    About Our Company:

    Moseley Technical Services, Inc. is dedicated to providing our clients with a high standard of quality products and services. For two decades, our reputation has been built on this dedication and the long-term relationships developed with some of the most prestigious companies in the aerospace and defense industries.  These business relationships give you the opportunity to not only find a job but to find one you can value and enjoy. We will be dedicated to you and to making your career a success.


    Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.


    Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.


    Join a team that values your experience!


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